Products

Q: How long will it take to receive my order?

A: Due to high demand and our commitment to quality, international shipping typically takes 7-21 business days. Please allow 1-3 business days for order processing. You will receive a tracking number as soon as your Emberly Aura is on its way.

Q: Do you offer free shipping?

A: Yes! We offer Free Standard Shipping on all orders. No hidden fees at checkout.

Q: How can I track my package?

A: Once your order has shipped, we will send you an email with a tracking number and a link to our tracking portal. You can follow your Emberly Aura's journey right to your doorstep.

Q: What is your return policy?

A: We want you to love your atmosphere. If you are not completely satisfied, we offer a 30-day return policy. Items must be returned in their original packaging and condition. Please contact our support team to initiate a return.

Q: What if my item arrives damaged?

A: We take great care in packaging, but accidents happen. If your product arrives damaged, please email us within 48 hours of delivery with a photo of the item, and we will send a replacement free of charge.

Q: How do I use the Emberly Aura Diffuser?

A: It’s simple! Fill the tank with water up to the max line, add 2-3 drops of your favorite essential oil (we recommend our 100ml Signature Essence for the best experience), and press the power button to enjoy the flame effect.

Q: Is the "flame" safe?

A: Absolutely. The "flame" is a 100% safe, cold water mist illuminated by high-quality LED lights. It’s cool to the touch and perfectly safe around children and pets.

Q: Can I change or cancel my order?

A: To ensure fast shipping, we begin processing orders almost immediately. You can request a change or cancellation within 12 hours of placing your order. After that, we may not be able to stop the shipment.